Covid-19 policy
Following the national changes, in regards to Covid-19, we are implementing new ways of working, as well as new terms & conditions, so that we’re able to continue delivering the high levels of customer service that you expect and have been used to over the years. Please note that if, for whatever reason, the government and/or our industry changes restrictions or puts further advice place which results in your appointment being postponed we will automatically move your appointment to the same time, the following month. We will then inform you of this change by email and/or text message
5 November 2021
Following the arrival of the covid-19 vaccine and the relaxation of national rules and guidelines we, too, have now relaxed our policy at the studio. Unless there are any further lockdowns we will now be keeping to the following:
Larger family groups, from different households are now welcome to join us for their family portrait experiences at the studio and on location
Sanitiser stations are being kept in the studio however we will leave it to client’s discretion as to whether to use them or not
Refreshments are now being served in mugs, cups and saucers and our full selection of Twinings tea is now back on offer (hurray!) We’re thrilled to welcome back our complimentary cake and upgrades of afternoon teas should our clients wish to order one
Shoots and viewings will still be happening on the same day, following feedback from clients
We will still be asking clients to let us know when they’d like to collect their finished pieces, including prints, wall art and USB’s however we will now be able to book up to two appointments within the same 15 minute period for collections
Our cleaning schedule will be staying however a thorough disinfect of the studio (including light switches, door handles, hangers and seating areas) will now only be happening twice a week. Please note the props which are handwash only are still being kept in storage, for now
Please note that if the tiered systems are brought back into force we will be bringing back the following policies with immediate effect:
Last updated on 30 September 2020 and reviewed on 5 November 2021
• Only the parents and the child(ren) being photographed will be allowed at the premises. No extended family members will be permitted onsite, either inside or out
• Where possible we will only be photographing groups of people who live within the same household
• If from separate households please inform us beforehand
• When you arrive at the studio we will ask all of you to sanitise your hands
• Sanitiser stations will be available throughout the studio and you will be encouraged to use them as much as you wish
• Please note that, when being photographed, we will ask for any PPE based equipment to be taken off. Unless you feel it is necessary, we kindly ask that mouth coverings, including scarves and masks aren't worn as James is partially deaf and, at times, depends on lip reading.
• Refreshment facilities, including tea and coffee, will be provided in sealed packaging which you are welcome to open and serve yourself, from.
• We will be doing both the shoot and viewing session on the same day to minimise the amount of people coming to the studio at different times
• All collections, of products, must be pre-arranged via an evening appointment so that those having shoot have had ample time to have their experience and leave the premises before another client arrives. When collecting, we ask that you stay in your car at all times. A separate email will be sent out, outlining how a collection process will happen, for those involved
• A thorough clean will be done daily, to minimise the potential spread of corona virus. Standard cleaning precautions before and after every individual session will include; cleaning high touch surfaces such as doorknobs, light switches, seating, props, etc., laundering studio fabrics, rubbish receptacles emptied, and the WC & kitchen area cleaned and disinfected.
• Shoot consultations will be done by phone or Skype/Facetime up to a week in advance of your shoot. This is so that we have enough time to prepare the props and backgrounds that may be needed for your shoot
• We will cancel our shoots if our body temperature exceeds 37.7 degrees and ask for you to respect this precautionary measure, should we need to take it
So that everyone is able to remain safe, we ask that you adhere to the following terms
Last updated on 30 September 2020 and reviewed on 5 November 2021
• Take your temperature at least two times in the run up to your shoot. We advise that this is done up to 24 hours before your shoot and again on the morning of your shoot, as soon as you wake up. Those with a temperature 37.7 degrees or higher will be told not to attend the studio and reschedule their appointment for a later date. Your temperature will also be taken on your arrival
• Even if you have had the vaccine, we encourage you to keep up to date with the signs and symptoms an all strains of corona virus and if you feel you are displaying any of the symptoms listed by the NHS website please inform us immediately so that your session can be rescheduled for a later date
• Please leave any excess items including coats and/or bags, that are not needed throughout your time with us, in your car
• Although we normally invite families to use our facilities, please do not use and/or touch anything in the kitchenette area and ask us to get you something if you need it - this includes water, refreshments and crockery
• At this moment in time, we regret that access to bottle warmers and baby changing mats will not be available. There will still be changing facilities, for babies, however the soft mat won’t be available and the use of disposable baby changing mats will be encouraged whilst you are with us. At this time, we’re unable to offer our service of complimentary nappies and baby milk should you run out
If you are due to have a makeover based experience please also be aware:
• If receiving a makeover based experience you will be asked to bring your own lipstick and/or gloss, mascara and eye liner pencil(s) with you
• In line with advice from the APA (Advertising Producers Association), we are able to help with clothes fittings, including lacing up the backs of garments, from a safe distance
• Regrettably, at the moment we are unable to provide an additional garments, including maternity dresses and gowns due to the washing involved and the risk of infection
• Our professional, freelance, MUA’s will be using disposable kit where possible
• Our professional, freelance, MUA’s will be washing and sanitising their kits before and after each client
• We have a legal obligation to provide the government's track & trace system to all of our clients. On the government’s advice we have created a QR code which is linked to the track & trace system that we strongly advise you use to keep both you and others both safe and informed. For more information please click this link to be taken to the UK government’s website
Please note that if you do not agree with this contract then we will be unable to complete your experience with us. As you will have received a direct link to a copy of these terms & conditions, on your original confirmation email, we regret if you fail to inform us of your want to cancel your appointment with less than 72 hours notice your deposit will not be refunded.
We really appreciate both your patience and cooperation through this truly unique time. Our regular terms & conditions can be found by clicking here.